Conditions générales de vente

Last updated: July 6, 2026

These General Terms and Conditions of Sale (hereinafter the "GTCS") govern sales made on the website https://hellolumia.com, operated by:

SAS MAISON LAUVI
26 Rue de l'Auronne
46140 Douelle – France

(hereinafter "LUMIA").

Any order placed on the website implies full and complete acceptance of these GTCS.

1. Products

The products offered for sale are spreads marketed under the LUMIA brand.

Each product is described as accurately as possible. Photographs are provided for illustrative purposes only and are not contractually binding.

2. Prices

Prices are indicated in euros (€), inclusive of all taxes (TTC).

Delivery costs are indicated prior to final order confirmation.

LUMIA reserves the right to modify its prices at any time. Products are billed at the rate in effect at the time the order is placed.

3. Ordering

An order is considered final upon:

payment validation;
receipt of a confirmation email.

LUMIA reserves the right to refuse or cancel an order in the event of fraud, a prior dispute, or any other legitimate reason.

4. Payment

Payment is made securely via the payment methods offered on the Shopify platform.

No banking data is stored by LUMIA.

5. Delivery

Orders are shipped to mainland France and to the countries listed during the ordering process.

Delivery times are estimates and may vary depending on the carrier.

No compensation may be claimed in the event of a delay beyond our control.

Transfer of risk occurs upon delivery of the parcel to the customer.

6. Parcel Inspection

The customer is advised to check the condition of the parcel upon receipt. In the event of damaged packaging or a damaged product, any reservations must be noted with the carrier and subsequently reported to LUMIA as soon as possible.

7. Right of withdrawal

In accordance with Article L221-28 of the Consumer Code, the right of withdrawal cannot be exercised for food products liable to deteriorate or expire rapidly.

Food products sold on the site therefore cannot be returned or exchanged after delivery, except in the event of an error on our part or a defective product.

8. Defective products

If a product is defective or does not correspond to the order, the customer must contact our customer service department within 48 hours of receipt, attaching photographs of the product and the packaging.

After reviewing the case, LUMIA may, depending on the circumstances:

replace the product;
refund the product in question.
9. Statutory warranties

Consumers benefit from the statutory warranties provided for by the Consumer Code and the Civil Code.

These warranties apply in accordance with French regulations.

10. Liability

LUMIA shall not be held liable for:

improper storage of products after delivery;
improper use of products;
cases of *force majeure*.
11. Intellectual property

All elements present on the site (photographs, illustrations, texts, logo, visual identity, LUMIA brand, etc.) remain the exclusive property of SAS MAISON LAUVI.

Any reproduction, even partial, is prohibited without prior authorization.

12. Personal data

Personal data is processed in accordance with our Privacy Policy, available on the site.

13. Applicable law

These General Terms and Conditions of Sale are governed by French law.
In the event of a dispute, an amicable solution will be sought prior to any legal action.
Failing an amicable agreement, the French courts shall have exclusive jurisdiction. 14. Contact

For any questions regarding an order:

LUMIA – SAS MAISON LAUVI
📧 contact@hellolumia.com
📍 26 Rue de l'Auronne
46140 Douelle – France