Shipping and Returns

Shipping and Returns Policy

Last updated: 6 July 2026

At LUMIA, we take great care in preparing every order to 
ensure your products arrive in the best possible condition.

All orders are carefully prepared from our fulfilment 
workshop located in the Lot region (46), before being 
handed over to our shipping partner.

Shipping

Shipping areas

We currently deliver within mainland France. Additional 
destinations may be offered depending on the shipping 
options available at the time of your order.

Processing times

Orders are generally prepared and dispatched within 2 to 
3 business days after payment has been confirmed.

Delivery times shown at checkout are indicative and may 
vary depending on the carrier, peak periods, or 
exceptional circumstances beyond our control.

Shipping fees

Shipping fees are automatically calculated at checkout.

Free shipping is offered on orders over €49 within 
mainland France.

Order tracking

Once your order has been dispatched, you will receive an 
email containing a tracking number, allowing you to 
follow your parcel's journey.

Receiving your parcel

We kindly ask you to check the condition of your parcel 
upon delivery.

If your parcel arrives damaged, or if a product is 
broken or missing, please contact us within 48 hours of 
delivery, providing us with:

* your order number;
* photographs of the parcel;
* photographs of the product(s) concerned.

We will review your request as quickly as possible in 
order to find a suitable solution.

Returns

Due to the food nature of our products, items sold by 
LUMIA cannot be returned or exchanged after delivery.

In accordance with Article L221-28 of the French Consumer 
Code, the right of withdrawal does not apply to food 
products that are perishable or liable to deteriorate 
quickly.

Damaged product or preparation error

If you receive a damaged product, an item that does not 
match your order, or if an error occurred during 
preparation, please contact us within 48 hours of receipt.

After verification, we will proceed — depending on the 
situation — with either:

* the replacement of the product concerned;
* or a refund.

Delivery address

The customer is responsible for the accuracy of the 
information provided when placing the order.

In the event of an incomplete or incorrect address, or 
of an unclaimed parcel resulting in its return, 
re-shipping fees may be charged.

Contact us

For any questions regarding your order or delivery, our 
team is here to help.

LUMIA — SAS MAISON LAUVI
📧 contact@hellolumia.com
📍 26 Rue de l'Auronne
46140 Douelle — France